Aim Aerial Maintenance
Project Overview
Aim Aerial Maintenance is a mobile-responsive web app designed to streamline maintenance requests for medical equipment in hospitals and clinics. I was the lead UX/UI designer, responsible for creating an interface that was simple enough for busy healthcare staff, while powerful enough for technicians and administrators to manage requests efficiently. The goal was to replace fragmented, paper-based processes with a single system that saved time and reduced communication gaps.
Services
Web Design
UI Design
Product Design
Client
Aim Aerial Technologies
Sector
Healthcare
Year
2023
Challenges & Opportunities
Before Aim Aerial, healthcare facilities often relied on manual systems like phone calls, sticky notes, or spreadsheets to report maintenance issues. This created delays in servicing critical equipment, confusion about request status, and difficulties tracking maintenance history. To better understand the needs, I conducted user interviews with hospital staff (nurses and admin), surveyed technicians from multiple facilities, and mapped the reporting process end-to-end. I also shadowed staff during equipment checks to see how requests were currently logged. The research revealed three key pain points:
Healthcare staff often didn’t know who to contact or how to track the status of a request.
Technicians received incomplete information, requiring extra calls or site visits to clarify the issue.
Administrators lacked a central record of requests, making it difficult to analyze recurring equipment problems or allocate resources.
The Solution
By focusing on simplicity and clarity, the app made it possible for staff to log requests in seconds, technicians to work with complete information, and administrators to finally have visibility across the maintenance process. With these insights, I designed a mobile-responsive web app focused on three user journeys:
For healthcare staff: Scan a QR code on the equipment, submit a request with photos and notes, and instantly know the request is logged.
For technicians: Receive structured requests with machine details, location, and photos, reducing the need for clarification and enabling faster response times.
For administrators: View all requests in a centralized dashboard, track resolution times, and export data to analyze recurring issues or plan budgets.
